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I am using the account validation file, but the verification part isn’t working. The verification button is faded as if it’s not an option, when I click the “Search” button for the address it says there is an error?
This issue is usually down to an error within your account set up. You will need to contact support so we can test your log in details and correct the issue for you.
You can call Support on +44 (0) 118 925 8250, option 2.