Welcome to Bottomline Customer Support
Search frequently asked questions
Ask your question by entering it here, or choose from the list of frequently asked questions below.
How do I know when manual intervention is required to capture an invoice?
Transform AP will notify you by email when a captured invoice requires manual intervention. It is normal for this to be carried out via email to fit in with your workflows. Transform AP can also be configured to intelligently route exception invoices to account managers for action, or escalate based on value and time bands etc.