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Welcome to Bottomline Customer Support

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How long will invoices and other documents be stored for?

This is entirely the choice of the customer; theoretically documents can be stored forever. It is more likely that you will choose a period of time which supports your financial compliance and customer service processes.

It is wise to consider retention policies which meet your companies specific needs – some organisations hold documents for longer than their legal obligations, but this may make them subject scrutiny processes which could otherwise have been avoided as well as escalating storage costs.

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