Welcome to Bottomline Customer Support
Search frequently asked questions
Ask your question by entering it here, or choose from the list of frequently asked questions below.
Can PT-X Protect highlight potential duplicate amounts or beneficiaries for further investigation?
Yes. Finding duplicate payments can be a major issue for organisations with manual processes or poor financial controls. By analysing the payments file, PT-X Protect can detect potential duplicates for investigation. This highlights instances where an employee has duplicated a payment for their own gain, or the beneficiary details of several payments have been altered.
It can also detect where payments have been accidentally duplicated, such as during the creation of a Direct Debit file. This stops accounts from being debited multiple times which can cause financial hardship and create significant reputational damage.
For more information, please contact firstname.lastname@example.org