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How do I reset the password for the PT-X drive account?

NOTE: We recommend that this carried out by somebody in your IT department who has full access to the server and is familiar with your IT infrastructure.

  1. On the server that runs PT-X Drive there will be a Windows service named “Bottomline-PTX-Drive”. 
  2. Launch Windows services on the server. This can be done by going to start >Search services > Right click on the program named “services”. 
  3. Locate the service named “Bottomline-PTX-Drive” right click and click stop.
  4. The PT-X administrator can then reset the account through the portal.
  5. Once the password reset email has been received follow the link to reset the password.
  6. On the PT-X Drive server locate the PT-X Drive install folder and rename settings.xml to SettingsOLD.xml.
  7. Run the file in the install folder names PTX Drive.bat and follow the instructions to configure the account.
  8. Click on the default for the first prompt.
  9. Enter the User Account for the next prompt.
  10. Enter the Password for the next prompt.
  11. Select the default for the final prompt. Close out of this batch (DOS) window.
  12. Go back into Window services and start the Drive service.

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