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Welcome to Bottomline Customer Support

Search frequently asked questions

Ask your question by entering it here, or choose from the list of frequently asked questions below.

How do I search for a specific mandate?

Navigate to the collections tab then click on mandates, then hover over the  particular column you wish to search by i.e. Reference or account name, then click on the '...' to the right of the column to search for a specific mandate, you can type your mandate or the first few digits and then click on ‘Apply’.

Alternatively you can filter the column by clicking on the header.

Please note: This search feature is relevant for all the grids

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