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Welcome to Bottomline Customer Support

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Ask your question by entering it here, or choose from the list of frequently asked questions below.

How do I know that a collection is scheduled to be collected next month?

The collections forecast grid is updated every hour. This grid will show you what planned collections you should be expecting for a period of up to 1 year.

Navigate to the Collections tab and then click on Collections Forecast. You can then use the filter to view payments due over the next 7 or 30 days, 6 months, or 1 year.

For a specific mandate you could navigate to the collections tab then click on mandates. Select the mandate in question and you will see ‘Next collection will be on’.

collection-schedule

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