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Welcome to Bottomline Customer Support

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How can I stop a letter from being sent?

Letters that are ready to be emailed out can be stopped by doing the following:

1. Go into collections tab and click 'Correspondence'.

2. Browse the letters in the main screen to find the one you wish to stop.

3. Once found click on the '...' to the left of that payment and click 'Supress Sending'.

stop-letter

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