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Welcome to Bottomline Customer Support

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If I want to stop a planned collection from a mandate what do I do?

You’ll need to suspend the mandate.

To do this, browse to:

1. Click on 'Collections'.

2. 'Mandates'

3. Select the Mandate you wish to suspend.

4. Click on 'Options'.

5. 'Suspend Mandate'

stop-collection-ddm

If the payment has already been extracted you can remove it from the tile by navigating to ‘Payments – View all payments’, open the tile containing the transaction, find the payment in the list and click '...'  and select Delete.

Please note: This can only be done in draft mode.

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