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Welcome to Bottomline Customer Support

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Can I edit the plan date in the template once I have set it up?

Yes you can.

To edit the plan for one customer please follow the instructions below:

1. Click on 'Collections'

2. 'Contacts'

3. Select the Contact you wish to amend.

4. 'Mandates'

5. Select the Mandate.

6. Click on 'Edit' in the middle of the page.

7. Amend the plan.

8. Save when complete

edit-ddm-plan-1

To edit the plan template:

1. Click on 'Collections'

2. Plan Templates

3. Select the plan template

4. Amend the plan

5. Save.

edit-ddm-plan-2

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