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Welcome to Bottomline Customer Support

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Why are my submissions automatically archived?

Submission within PT-X with a status of ‘Sent’ are automatically archived after 7 days. Archived submissions are removed from ‘Card’ view but are still visible from the ‘Grid’ view.

The default 7 days can be amended to a maximum of 90 days before archive takes place.  The company system administrator can amend this frequency from within:

  • Settings
  • Payment profiles (edit required profile)
  • Right-hand column, lowest option of the General Tab.


Please note that any items that are archived cannot be unarchived.

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