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Why are my submissions automatically archived?
Submission within PT-X with a status of ‘Sent’ are automatically archived after 7 days. Archived submissions are removed from ‘Card’ view but are still visible from the ‘Grid’ view.
The default 7 days can be amended to a maximum of 90 days before archive takes place. The company system administrator can amend this frequency from within:
- Payment profiles (edit required profile)
- Right-hand column, lowest option of the General Tab.
Please note that any items that are archived cannot be unarchived.