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PT-X Error 'You do not have permission to approve this payment'

If you are receiving permission errors on PT-X, but have the correct permissions to perform the task, then please run through the following steps (this will need to be completed by a system administrator):

  • Navigate to the Settings menu
  • Setup a new role with the relevant permissions.
  • Assign this role to the user receiving the error.
  • Ask the user to logon and test. 


If this does not resolve the issue, please try the following:

  • Amended the users account by changing the email address (
  • Setup a new account for the user and assign the permissions which they had before.
  • Ask the user to logon and test.


If you require any assistance in doing this, then please contact Bottomline Customer Care on +44 (0)118 925 8250 or email

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