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How can I prevent the send button reverting to a continue button?

If you are using Internet Explorer, you may encounter this issue when you are trying to send payments through PT-X. This is usually caused if the link for PT-X is not included as a trusted site.

To add PT-X as a trusted site, please follow the below steps:

1. In Internet Explorer please select 'Tools'. (Cog in the top right hand corner as seen below).

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2. Select 'Internet options' form the list. This is the second from the bottom in the list. You will see the following menu:

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3. Click on the 'Privacy' tab.

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4. You now have two options. You can turn off pop-up blocker by un-ticking the box. Alternatively you can click on 'Settings' and add the PT-X URL to the exceptions list as seen below:

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5. Click close when complete.

Please Note: Active-X filtering can also cause issues when using PT-X. It is very simple to turn this function off. The Active-X filtering option is visible in the address bar of the browser:

Click on the blue circle and then click 'turn off active-x filtering'.

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Once this is switched off, the blue circle will be greyed out.

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