Show menu Show search

Welcome to Bottomline Customer Support

Search frequently asked questions

Ask your question by entering it here, or choose from the list of frequently asked questions below.

Do API & PT-X Drive users need MFA enabled?

MFA tokens are designed to provide a second factor for a (Human) user.

PT-X Drive is an automated service (a computer program) to upload files to PT-X. It cannot use a second factor (as a human would need to get involved every time it tries to connect to type the code in).

In some case's of PT-X implementation, it is typical to set PT-X Drive up to use a specific user account like ‘PTXDRIVE’ in configuration. This account would not have MFA enabled.

MFA will become mandatory for all Users (Humans) to use. However, MFA will not be required on accounts associated with PT-X Drive.

For technical assistance, please contact us:
TEL: 02034 297 314

Did this answer your question?

Your feedback will help us to keep improving this website.

Yes: No: