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Welcome to Bottomline Customer Support

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How can I download reports?

If you are looking to download reports for payers, please follow the instructions below:

1. Under payers, highlight the person you are looking for information, and on the right select 'Payer History'. This then shows you the history of payments against that individual.

2. If something is still in the outbox awaiting submission, this will not show on the payer history report.

3. On the right, if you select 'Bacs Messages' this shows you any Bacs reports that have been applied to this payer.

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