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Bacway V4 - How to install new licence key

The following guide with run through the process for checking the installation code and installing the new licence key

If your licence has expired please contact Bacway Technical Support on 0845 370 7036 (option 1) who will email you the following licence information:

Licence Key: The new licence that will need to be inserted into your software
Installation Code:
This code is unique to your installation and will already be in your software. If this does not match, the licence key will not work and a new licence key will need to be issued.
Version:
The version of software you are licensed for

 

To check your Installation code do the following:

  1. Launch the BACWAY admin tool by one of 2 ways:

Option 1:
A. Click on the Start icon
B. Start typing to launch the search bar and type in Bacway
C. Click on Bacway Admin Tool

Option 2:
A. Click on the Start icon
B. Navigate to All Programs > Microgen > Bacway
C. Click on Bacway Admin Tool

  1. You will be asked if you want to stop the service.

NOTE: Please ensure EVERYONE is logged out before stopping the service.

  1. Once the service has stopped, click the Tab Bacway Admin Tool called License.
  2. The installation code is located at the top of the screen.
  3. Compare this to the key sent by Bottomline:
    A. If this is correct continue following this document
    B. If the installation code is different please contact Bacway Technical Support on 0845 370 7036 (option 1) who will issue you with a new licence key.

To install your new licence code do the following:

  1. Launch the BACWAY admin tool by one of 2 ways:

Option 1:
A. Click on the Start icon
B. Start typing to launch the search bar and type in Bacway
C. Click on Bacway Admin Tool

Option 2:
A. Click on the Start icon
B. Navigate to All Programs > Microgen > Bacway
C. Click on Bacway Admin Tool

  1. You will be asked if you want to stop the service.

NOTE: Please ensure EVERYONE is logged out before stopping the service.

  1. Once the service has stopped, click the Tab Bacway Admin Tool called License.
  2. Copy the license key you have received from Bottomline
  3. When exiting the admin tool you will be asked to restart the service. Click yes.
  4. Launch the application as normal

If you require any further assistance please contact Bacway Technical Support on 0845 370 7036 (option 2). Please provide them with the steps you have taken, the installation code and any information you have found.

 

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