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Why am I getting the following error: Unknown Url Item Collect RD Reports‏?

Error: 'Unknown UrlItem: Name=[Collect RD Reports] Value=[/submissions/submission-webapp/onlinereportmanagement/'

If you get the above error when downloading reports, this can also affect you ability to send payments. The reason for this is the smart card will have an extra privilege assigned that only scheme members should have, if you log it with Bacs and send them the full communication log they can remove the privilege and you will be able to send payments and download reports.

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