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Error: ‘only active payers can generate an adhoc payment’.

This means that there are payers which will have a status other than active. Please ensure that the payer is set to active using the instructions below:

1. Right click on the payer you wish to amend.

2. Click on ‘change status to’.

3. ‘Active’.

4. This will generate a ‘0N’ notification in the payment outbox.

5. Please ensure that the notification is submitted to Bacs prior to making the payment.

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