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Welcome to Bottomline Customer Support

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Ask your question by entering it here, or choose from the list of frequently asked questions below.

What version of ePay am I using?

There are two ways you can find what version of ePay you are using:

1. When logged into ePay click on 'Payments' > 'New' > 'Help' button (Blue question mark at the top of the page) > 'About ePay'.

Please Note: You can also see the version number at the bottom on the window when logged in.

2. If you are having trouble loading the software, you can find the version by following the steps below:

C:\ProgramFiles(x86)\Albany\ePAY Client

Right click Albany.EFT.Corporate.Client > 'Properties' > 'Details' tab > Product version

You are also able to check the server version you are running by going to:

C:\ProgramFiles(x86)\Albany\ePAYServer

Right click, Albany.EFT.Corporate.Service.exe > 'Properties' > 'Details' tab > Product version

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