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Welcome to Bottomline Customer Support

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How can I change the file format I am using to validate my file?

1. Login as administrator. Click on 'Administration' and then 'Payment Profiles'.

2. Select the correct payment profile.

3. Click the 'Processing Rules' tab and look for 'File Formats' field. (This should have the new file format listed. If not click the drop down menu and select it).

4. Once this is complete check the 'File Name and Location' field to make sure it is pointing to the correct location.

5. You may login to your account and process a payment as normal.

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