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I have a new Smart Card, how can I check this is set up in ePay?
You will need to make sure that your Smart Card is activated by your sponsoring bank. This can be checked on the Bacs Payment Services website (https://paymentservices.bacs.co.uk).
If you would like to make sure that your Smart Card is set up correctly please follow the instructions in the related article: How do I check my smart card is setup correctly?
Once your card has been set up correctly, this will then need to be linked to the ePay software. Please follow the instruction in this article: How can I link a new or existing smart card certificate in ePay?