Show menu Show search

Welcome to Bottomline Customer Support

Search frequently asked questions

Ask your question by entering it here, or choose from the list of frequently asked questions below.

How can I reset my user password?

To reset a user’s password in ePay please follow the instructions below:

1. Log into the software under the administrator account.

Please Note: If you require default login details please call support on:

Tel: +44 (0) 118 925 8250 (option 2)

2. Once you are logged in, select 'Administration' and then 'Users'.

 On the right you will see a list of the different users currently registered to this installation.

3. Highlight the user you wish to amend.

4. At the bottom of the screen you can add and confirm a new password for the user.

Please Note: There is an option for the user to change their password upon first login.


5.Once this has been completed, click 'Save' at the top of the screen.

Did this answer your question?

Your feedback will help us to keep improving this website.

Yes: No: