Welcome to Bottomline Customer Support
Search frequently asked questions
Ask your question by entering it here, or choose from the list of frequently asked questions below.
Unable to Sign - Parameter is Incorrect
When signing a submission, if you get the message 'Parameter is Incorrect', this occurs when ePay is finding it difficult to communicate with the Smart Card. Please follow the steps below to resolve the issue:
We recommend that this is done by somebody in your IT department who has full access to the server and is familiar with your IT infrastructure.
Please complete the following steps on the machine running the ePay service.
If you are unsure which server is your ePay server, please see related article: How can I locate my ePay server?
1. If using XP or Widows 2003 click 'Start' > 'Run' > Type 'Services.msc' and hit enter
If using Windows Vista, Windows 7 or Server 2008 or higher click 'Start' > Search > 'Services.msc' and hit enter
2. Right click the 'Albany ePay' service and click 'Stop'.
Please Note: If you are using ePay 2.0, this will be 'Bottomline ePay' service.
3. Restart the SQL service.
4. Next, you need to register the certificates.
Please Note: If you require help doing this, please follow the related article: How do I register my Smart Card certificates?
5. Start the ePay service.
6. Send the submission again from scratch.