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How can I amend / create new originating bank account details in ePay?

ePay reads your originating bank account details in one of two ways:

A. From the input file.

B. From within the ePay software.

To find out how you are picking up this information follow the instructions below:

1. Log into the software as the administrator.

2. Browse to 'administration' > 'payment profiles' > select the profile you are submitting from > 'processing rules'.

3. Check originating account.

Please note: If set to 'From source data' this information will be in the file and will have to be changed in the software that produces the file. If set to an account name, this means it is held within the ePay software.

If ePay is using an originating account held within the software follow the instructions below:

1. Log into the software as the administrator.

2. Browse to 'Administration' > 'Originating accounts'.

3. Select an existing originating account to amend or choose new to create a new record.

4. Once all details are correct click 'Save'

5. Make sure the correct originating account is applied to the payment profile by browsing to: 'Administration' > 'Payment Profiles' > select the profile you are submitting from > 'Processing rules' tab.

6. Check the originating account drop down menu.

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