Show menu Show search

Welcome to Bottomline Customer Support

Search frequently asked questions

Ask your question by entering it here, or choose from the list of frequently asked questions below.

Unable to browse file name and location - ePay software crashes

This error occurs due to the incorrect .NET framework being installed.

Temporary Solution:

Instead of browsing to the file, if you know the path where the file iss located you can highlight the space next to file name and location and type it in. This will need to include the folder path and the file name.

Example: \\BacsServer\Files\Import.txt.


You will need to speak with your IT department to downgrade the version of .net framework accordingly:

- ePay versions below 1.7 should be running within a .NET framework of 3.5.

- ePay versions of 1.7 should not be running in a .NET framework above 4.

Did this answer your question?

Your feedback will help us to keep improving this website.

Yes: No: