Welcome to Bottomline Customer Support
Search frequently asked questions
Ask your question by entering it here, or choose from the list of frequently asked questions below.
I have resolved my original issue, but I am unable to send my submission from the pending section?
If you have tried to send a submission through your ePay software and the submission has failed, once you have resolved the fault you will need to resend the submission from scratch. Your original submission will have been corrupted.
Once you have successfully resent the submission, you can then void the failed submission from the pending area. To do this please follow the instructions below:
1. Log into ePay.
2. Click on 'Payments'.
3. Select 'Pending'.
4. Highlight the failed submission.
5. Click on 'Void File' (White paper with a red arrow).