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I am trying to start the ePay service but I am getting an error code 1069.

We recommend that this is done by somebody in your IT department who has full access to the server and is familiar with your IT infrastructure.

When you are trying to start the ePay service and you receive the error code 1069 this is associated with a login failure.

When ePay is installed, it is given a service account. This account will behave like a domain account it will appear in your Active Directory like any other user. This means it will have permissions as well as a password. The error code 1069 refers to an authentication issue with the account's password.

To resolve this issue, you need to ascertain the account that ePay is running from.

1. Login to the server or machine where the ePay server instance is installed.

2.  Open run or search programme and files.

3. 'services.msc'

4. Browse for the 'Albany ePay' service.

Please Note: If you are using ePay 2.0 the service name will be 'Bottomline ePay' service.

5. Double click the ePay service.

6. 'Login' tab

Once you have the correct login name for the service account you can now check the account password. If required, you can reset this within your Active Directory. Enter the correct password in the login screen for the ePay service and apply.

You will now be able to start the ePay service successfully.

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