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I am trying to start my ePay service, but I am getting an error code 1057?

We recommend that this is done by somebody in your IT department who has full access to the server and is familiar with your IT infrastructure.

Error code 1057 is caused by network connectivity issue. If the ePay service cannot authenticate with active directory you will need to troubleshoot and resolve the network issue with the server. It is also worth re-setting the ePay service account password in the active directory to ensure that the connectivity issues are resolved.

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