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Unable to validate - Validation is getting stuck at 95%

The 2 most common causes of this issue are:

A. Automatic printing is turned on and not working.

B. There is an issue in the file that is preventing the validation from completing.

 

To check if you are using automatic printing:

1. Log into ePay as the administrator.

2. Browse to 'Administration' > 'Payment Profiles'.

3. Select the Profile you are submitting from.

4. Select the 'Processing Rules' tab at the bottom of the page.

5. Click 'Advanced View'.

6. Scroll down to 'Automatically Print Processing Reports'.

7. Ensure the option is set to 'No' and save. Please then try to send your submission again from scratch. If the submission is successful, you may wish to investigate further. For more information on automatic printing please see article: How to do I check and configure automatic printing?

If you are still unable to validate the submission proceed to step 8.

8. Restart the 'Albany epay' service on your ePay server. This will be 'Bottomline ePay' service if you are using ePay 2.0.

We recommend that this is done by somebody in your IT department who has full access to the server and is familiar with your IT infrastructure.

If you require help with locating the server please see article: How can I locate my ePay server?

9. Once the service has been restarted try the submission again. If this is successful and you wish to resolve the issue with automatic printing please see article: How to do I check and configure automatic printing?

 

If you are not using automatic printing but are still having an issue please continue with the steps below:

 

To check the content of your file against the file format:

It is important to make sure nothing has changed in the way you generate the file, doing so may change the format. To check the file format you will need to open the input file and compare this to the file format in ePay.

Right click the file and 'open with' and then choose Notepad. If you are unsure where your file is you can locate the import location in ePay using these steps:

1. Log into ePay as the administrator.

2. Browse to 'Administration' > 'Payment Profiles'.

3. Select the Profile you are submitting from.

4. Select the 'Processing Rules' tab at the bottom of the page.

5. Scroll down to the 'File Formats' field and make a note of the format you are using.

6. Scroll down and highlight the field 'File name and location'.

7. Click the button with 3 Dots.

8. You will need to copy the folder path into a file explorer window. Open my computer and paste the path into the bar at the top.

-  If you are unable to access this path you may need to speak to somebody in your IT to get access.

-  If the file does not exist in this path check in the folder 'In Progress' which will be in the same location as your input file. Copy this file back to the original location and rename it back to the original file name as specified in ePay.

-  If you are unable to locate this file you may have to recreate the file or check your archive folders.

9. Open the file in Notepad.

 

Now you will need to compare it to the file format in ePay:

1. Log into ePay as the administrator.

2. Browse to 'Administration' > 'File Formats'.

3. Select the file format you are using found in step 5.

4. Select the 'Lines and fields' tab.

5. The 'Lines and Fields' tab shows the position and format of your data.

Example: If you were using a line delimited file with a destination account sort code. Start at 1 and for 6 characters is where your sort code number will be.

If you are using a CSV file where the fields are separated by a comma, you will not have a start and length. Instead, the fields will be in order separated by a comma.

It is important to ensure your file is consistently formatted and that it contains only correct data.

If your file looks correct, here are the most common issues:

-  If ePay is looking for the amount in a format of 0.00 this must be present throughout your file.

Example: Two pounds Seventy pence must be displayed as 2.70 not 2.7.

-  Check that all sort codes and account numbers are not missing any '0’s.

-  Make sure there are no minus records in your amount field.

Once you have discovered and corrected the issue within your source file ensure this is returned to the import location with the correct file name. Restart the ePay service and then run through your submission process from the beginning ('Payments' > 'New').

Please Note: It will also be worth checking to make sure the file is in an ANSI format. If it is not, please change to an ANSI format, save and then re-import the file to try the submission again.

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