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Welcome to Bottomline Customer Support

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How do I delete a Payment Profile?

If you are looking to delete a payment profile in ePay follow the instructions below:

1. Login as an 'Administrator'.

2. Click on 'Administration'.

3. Navigate to 'Payment Profiles'.

4. Select the payment profile you wish to delete.

5. Click the delete button (black cross) at the top of the window.

If you are trying to delete a user and getting the message: 'Delete failed item is in use'. You will need to contact Bottomline Customer Support directly to assist with this as a script will be required.

You can contact Bottomline Customer Support by dialling +44 (0) 870 081 8250 and choosing option 2 for Technical Support.

Please Note: Access to the SQL database will be required.

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