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My direct debit payment imports have not worked. What do I do?

We recommend that a member of your I.T helps with this as access to the server is required.

Log onto your C-Series DDM application server and navigate to:

<Install directory> C:\CSeries\subsystems\directdebit\pco\log

This will show you the log file of ever PCO task that has ran. Look down the list to identify the time the import was actioned and then open the log. This will explain why the import failed.

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