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Welcome to Bottomline Customer Support

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Ask your question by entering it here, or choose from the list of frequently asked questions below.

How can I get notifications / DDI back after being deleted?

1. Log into C-Series DDM.

2. Click on the ‘Direct Debit’ tab.

3. Click on ‘Debtors’.

4. Select the debtor you wish to amend.

5. Then browse to ‘Payment Plans’.

6. Check the box next to the relevant payment plan.

7. Click ‘Actions’.

8. ‘Notification’.

9. Then select ‘New or Cancelled’ depending on what notification you would like to generate.

Please Note: This will generate a notification in the ‘outbox’ which can then be authorised and submitted.

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