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Welcome to Bottomline Customer Support

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How can I check what payments have been taken for a particular debtor?

To find out what has been taken the user can go to the Bank Payments: History to check.

1. Click on the ‘Direct Debit tab’.

2. Then ‘Applications’.

3. Select the Application you wish to amend.

4. Then click ‘Debtors’.

5. Select the Debtor you wish to amend.

6. Select 'Bank Payments: History'.

You will need to 'Show all' and 'Apply Filter' on the left hand side to ensure that all the payments are generated.

This will show what has been sent in C-Series. If you wish wish to know what payments have actually credited their bank and what has been unpaid, thenyou will need to use the ARUDD reports generated to identify unpaid transactions.

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