Show menu Show search

Welcome to Bottomline Customer Support

Search frequently asked questions

Ask your question by entering it here, or choose from the list of frequently asked questions below.

How can I generate letters for my debtors?

The Direct Debit management system can be configured to generate letters to notify debtors about changes in the status of their payments suchas when:

- The debtor's status is changed.

- A payment plan is created or changed.

- A payment is unpaid or re-presented.

- A payment is refunded.

The system prepares letters as PDF files and places them in the letters outbox associated with the application, where you can email them to debtors or print them ready for posting. Once letters have been emailed or printed, they appear in the 'Letters: History' section for the debtor’s payment plan.

Did this answer your question?

Your feedback will help us to keep improving this website.

Yes: No: