Show menu Show search

Welcome to Bottomline Customer Support

Search frequently asked questions

Ask your question by entering it here, or choose from the list of frequently asked questions below.

How can I change the status of a Payment Plan?

The following table shows the different status values a payment plan can have:

status-payment-plan

To change the status of a payment plan, please follow these steps:

1. View the details of the debtor whose payment plan you wish to amend.

2. In the Payment Plans area of the debtor's details, click ‘Payment Plans’.

3. In the list of payment plans, select the check box next to the plan you want to change.

4. Click ‘Actions’, point to 'Change Status', and then click the status you want to apply to the plan.

Please Note: If the system is configured to send letters to inform debtors of a change in status of a payment plan, it prepares the appropriate letter and places it in the letters outbox. You must process the letter so that it is sent to the debtor. If you require more information on this, please see related article: How can I generate letters for my debtors?

Did this answer your question?

Your feedback will help us to keep improving this website.

Yes: No: