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I am trying to delete a debtor but ‘Delete’ is greyed out.

This issue often arises when the debtor has a payment plan which is still active. In order to delete, the payment plan must be cancelled.

To delete a debtor's record:

1. Delete any payment plans associated with the debtor. See related articleHow can I delete a payment plan?

2. There must not be any letters in the ‘Letter Outbox’ for this debtor.

3. The debtor status must be set to ‘cancelled’. If you require support on this please see related article: How can I change the status of a debtor?

4. In the list of debtors, select the check box next to the debtor you want to delete.

5. Click ‘Actions’, then click ‘Delete’.

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