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I'd like to know what your average customer delight, satisfaction and excellence scores are?
Our C1 Index average across all our groups is 90% and has been at this high level since 2010.
Our recommendation rate for the same period is on average 96% and our abandoned call rate has been sustained at 2% or under since 2009 with the exception of the period in between February and May 2013 when it averaged 5% following the aquisition and integration of Albany Software into the Bottomline infrastructure.
Since June we have re-established and sustained our target level of 2% or under.