Show menu Show search

Welcome to Bottomline Customer Support

Search frequently asked questions

Ask your question by entering it here, or choose from the list of frequently asked questions below.

How can I clear log files for space on the C-Series hard drive?

CSeries creates various log files which can be removed as they are not necessarily required. If you wish to do so, please browse to the following locations:

 

..\CSeries\jboss\server\default\log

The system creates a server.log.YYYY-MM-DD file in here each day. The older files can be deleted from the system

 

..\CSeries\jboss\bin

The system creates files called bt_webapp_YYYY_MM_DD.log in here. The older files can be deleted from the system

 

..\CSeries\hub\bin

When any issues are seen with the automated events, CSeries will write an entry out to the bt_hub.log file. This can grow quite quickly and can be deleted. The system will automatically create the file if the file does not exist.

 

C:\ProgramData\Bottomline Technologies\BacsTxLogs

If communication logs are enabled in CSeries, then each time a submission or report retrieval is performed then a comm log is written out. These are named BacsServiceTxLog_YYYY-MM-DD_HH_MM_SS.txt. The older files can be removed from the system.

Did this answer your question?

Your feedback will help us to keep improving this website.

Yes: No: