Welcome to Bottomline Customer Support
Search frequently asked questions
Ask your question by entering it here, or choose from the list of frequently asked questions below.
How does the C-Series software identify the HSM device. Is it by the IP address?
The software identifies an HSM via it's slot ID and not via the IP address. This is how a cluster is able to function.
When you create a cluster, it is given one slot ID, so if one HSM fails then the software is still able to authenticate through that slot ID with the remaining HSM's within the cluster.