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  • How can I change transaction limits for C-Series DDM?
  • How can I change the status of a debtor?
  • How can I delete a payment plan?
  • How do I add a new user within C-Series DDM?
  • How can I find the amount of debtors that are in DDM?
  • How can I get notifications / DDI back after being deleted?
  • How can I check what payments have been taken for a particular debtor?
  • Error message: Limit is exceeded on one of the payments.
  • Can I change the signature name/role on the letter template?
  • How to update the EISCD database manually in CSeries DDM
  • How do I set up DDM notifications?
  • How do I set up SMTP email delivery on DDM?
  • Is there a report that shows me all payments submitted for a particular batch?
  • My C-Series DDM reports have not applied.
  • How can I send a Test submission or collection in DDM?
  • How can I change the status of a Payment Plan?
  • Where can I find log files for C-Series DDM?
  • How to include the bank holiday calendar in DDM/SEPA?
  • How can I authorise payments?
  • How can I change Bank details of a debtor?
  • How can I refund a payment?
  • I have set up a new user, but they are unable to see application.
  • How can I change the email body that is sent out as part of the direct debit process?
  • Can I change the advanced notice period on the letter template?
  • My direct debit payment imports have not worked. What do I do?
  • Can I change the contact details on the letter template?
  • My direct debit payment imports have not worked. What do I do?
  • How can I generate letters for my debtors?
  • Do I have to give advanced notice to a customer when making an Ad-hoc payment?
  • How can I create a Payment Plan?
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