During support calls with Bottomline you may be asked for the application template. You can access your C-series template as a user admin by following the steps below.
- Log in as a user admin
- Browse to Administration > Bacs > Applications > *Application name*> File
- In this location you can see the XML template in the large field
- Select all the text and only copy the text into a notepad or directly into the body of an email.
Please contact support before making any changes to this template, as this may affect your ability to load files into the system and make submissions.